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MP3

"Dealing with Difficult People"  
60 minute Audio Series- MP3 Download - PDF Guide Book Designed for busy people who want to get the information fast and when you need it. 

Track 1.

Introduction- Getting Started
Understanding conflict and its causes and effects is fundamental to personal and professional success.

Track 2.

Track 3.

Track 4.

Fundamentals of Conflict  

Misconception of Conflict

Internal Conflict                                                      

Track 5.

Track 6.

Track 7.

Interpersonal Conflict

Intra- and Intra Group Conflict

Identify Stages of Conflict

Track 8.

Track 9.

Track 10.

Stage One Conflict

Stage Two Conflict

Track 11.

Track 12.

Track 13.

Asking Tough Questions

Collaborate, Oblie and Dominate

Avoid and Comprimise

Track 14.

Track 15.

Track 16.

Set the Climate

Communication Breakdown

Emotional Buttons

Track 17.

Track 18.

Track 19.

Growth or Loss

Your Response

Looking Forward

Never again fall victim to those who love to make life miserable for the rest of us...

This is an hour of intensive fast paced training with immediate payback

MP3 Download and PDF Guidebook

   Pages of Real Testimonials from Business and Organizational Leaders  

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